FAQs & Troubleshooting
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323 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The printer status is Offline or Paused.
- 9Can I print from or scan to Android™ Smartphone?
- 10Scan and save a document in PDF format (Scan to File)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Adjust color settings by using the custom setting in the printer driver
- 13Printouts have wrinkles.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 20Printouts are curled or wavy.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22What driver package format is supported by my Linux distribution?
- 23Print on plain paper or bond paper from the Manual feed slot
- 24Carry out calibration to improve the color density
- 25The toner does not fix to paper well. (Poor fixing)
- 26Turn the Toner Save Mode on or off.
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 31Can I use voice mail on the same line as my Brother machine?
- 32Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 35I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 36Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 37Protect your Brother machine against unauthorised access over the network
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Configure and use the Scan to Network feature
- 40Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42The paper is skewed when it's printed.
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 47Confirm that a FAX I sent was received correctly
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50I cannot save a file downloaded from the Brother support website (For Windows)