FAQs & Troubleshooting
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368 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Replace Drum
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Easy Scan to E-mail
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Duplex (two-sided) scan
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13Drum Error (Drum!)
- 14Reset the network settings to the factory default (video instructions).
- 15Replace Toner
- 16Combine multiple scanned documents into a single file with PaperPort™
- 17What kind of memory can I use?
- 18Jam Rear
- 19Jam Tray 1 / Jam Tray 2
- 20Gray background
- 21Enable the Brother machine's network interface.
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23Setup and use Brother PC-FAX receiving
- 24How do I make my faxed documents lighter or darker? (Fax Contrast)
- 25Print on labels and envelopes from the MP tray.
- 26Print the Network Configuration List
- 27Page skewed
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 32I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 33Replace Laser
- 34When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 37Unusable Device
- 38Toner specks
- 39Jam MP Tray
- 40Replace Fuser
- 41Turn the Toner Save mode on or off
- 42Hollow print
- 43Black lines down the page
- 44I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 45I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49Protect your Brother machine against unauthorised access over the network
- 50Use the Universal Printer Driver for PCL