FAQs & Troubleshooting
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363 Results
- 1Jam Inside
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Jam Rear
- 9Jam MP Tray
- 10Turn the Toner Save mode on or off
- 11Can I print from or scan to Android™ Smartphone?
- 12Wrinkles or creases
- 13Duplex (two-sided) scan
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Jam Duplex
- 16Jam Tray 1 / Jam Tray 2
- 17Replace Drum
- 18Reset the network settings to the factory default (video instructions).
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21What is Brother iPrint&Scan?
- 22Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 26What kind of paper can I use?
- 27Curled or wavy
- 28Pre-Required Procedures (Linux)
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 30When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Toner specks
- 33Replace Toner
- 34Configure and use the Scan to FTP feature
- 35Printing/ Scanning with a mobile device
- 36How to identify your Operating System (OS).
- 37Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 38Cannot print after a Windows 10 update (June 2020)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Setup and use Brother PC-FAX receiving
- 43Fuser Error or Self-Diagnostic
- 44Can I use voice mail on the same line as my Brother machine?
- 45I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 46Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 47Black toner marks across the page
- 48What is the BRAdmin Professional software used for?
- 49Page skewed
- 50I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)