FAQs & Troubleshooting
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353 Results
- 1White spots or black spots at 3.7 in. (94 mm) intervals
- 2Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 3What is Brother iPrint&Scan?
- 4I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 5Black toner marks across the page
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Delete print jobs from the print queue.
- 9Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11How do I make my copied images lighter or darker?
- 12When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18White lines down the page
- 19Uninstall the Brother Software and Drivers (Windows)
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot send a fax using PC-FAX (Windows 10)
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23ControlCenter3 displays a blank screen at startup (Windows)
- 24Protect your Brother machine against unauthorised access over the network
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27How to identify your Operating System (OS).
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 32Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 33Store numbers on my Brother machine for easy dialing.
- 34Can I print from DOS applications?
- 35My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 36I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45The printer status is Offline or Paused.
- 46I can receive a fax, but cannot receive a telephone call.
- 47Is my Brother machine compatible with third party print servers?
- 48How to load numbered checks or forms in the paper tray?
- 49I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 50Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?