FAQs & Troubleshooting
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222 Results
- 1The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 2The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 3How do I install the Optional Tray Module?
- 4The printer status is Offline or Paused.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Change the printer driver settings (Windows/macOS)
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 9Windows 10 Support Information
- 10Delete print jobs from the print queue.
- 11The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 12Check the IP addresses of your PC and the Brother machine
- 13I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 14When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16How do I program the date and time?
- 17Why doesn't the machine answer when receiving a call?
- 18I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Command List of brscan. (Linux)
- 22Pre-Required Procedures (Linux)
- 23Does NC-2200w work with Windows Vista?
- 24I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 25The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 28Replace the toner cartridge.
- 29Open the Control Panel (For Windows)
- 30I cannot print from my computer via network. (For Macintosh)
- 31Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 34The Interface of the Control Center has changed suddenly. Why?
- 35When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 36What is a "Generic PCL Driver"?
- 37How can I clear the "PLS OPEN COVER" error message on LCD?
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 40I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 41I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 42Configure the Scan to Email Feature (Linux)
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 45When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 46How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 47I cannot print from my computer via network. (For Windows)
- 48Is my Brother machine compatible with third party print servers?
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 50I cannot use the "Modules Update" button on Web BRAdmin.