FAQs & Troubleshooting
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347 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I print from or scan to Android™ Smartphone?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Curled or wavy
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Turn the Toner Save mode on or off
- 12Add your Brother machine with AirPrint (macOS)
- 13Protect your Brother machine against unauthorised access over the network
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 17I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 18Replace PF Kit xx
- 19Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21Replace Toner
- 22I'm using Macintosh. What is the PreScan option used for?
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26How to identify your Operating System (OS).
- 27I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29Set the Brother machine to prevent public access to certain features
- 30Store numbers on my Brother machine for easy dialing from the control panel. (For users using the machine with the Internet Fax function)
- 31Why doesn't the machine answer when receiving a call?
- 32Pre-Required Procedures (Linux)
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 35Can I use voice mail on the same line as my Brother machine?
- 36Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 37White spots or black spots at 3.7 in. (94 mm) intervals
- 38Toner specks
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Configure and use the Scan to Network feature (For Windows)
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Scan a document and send it as a fax from the computer using the ControlCenter2 (Mac OS X 10.4 - 10.6)
- 46How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 47When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 48Wrinkles or creases
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50What is the recommended paper?