FAQs & Troubleshooting
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293 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2How to identify your Operating System (OS).
- 3The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from DOS applications?
- 6What driver package format is supported by my Linux distribution?
- 7Scan from the Brother iPrint&Scan application using Windows Phone.
- 8Delete print jobs from the print queue.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 11I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 14Cannot print after a Windows 10 update (June 2020)
- 15What is Brother iPrint&Scan?
- 16Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Can I print from or scan to Android™ Smartphone?
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 25I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 26Why doesn't the machine answer when receiving a call?
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28How do I install the Optional Tray Unit?
- 29I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 32Pre-Required Procedures (Linux)
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36The printer status is Offline or Paused.
- 37I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38After I installed Sun JavaVM, some applications will not work correctly.
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43Scan using XSane or GIMP (Linux)
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48ControlCenter3 displays a blank screen at startup (Windows)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Protect your Brother machine against unauthorised access over the network