FAQs & Troubleshooting
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223 Results
- 1How do I factory reset the print server?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4What driver package format is supported by my Linux distribution?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 7My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8Pre-Required Procedures (Linux)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Does NC-2200w work with Windows Vista?
- 14PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 15Can I print from DOS applications?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 18Uninstall the drivers. (Mac OS X 10.5)
- 19How to identify your Operating System (OS).
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 22I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 23What can happen if the wrong paper is used in your machine.
- 24How do I install additional memory?
- 25Print the Network Configuration page
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Windows 10 Support Information
- 29Open the Control Panel (For Windows)
- 30I can print but cannot scan via network. (For Macintosh)
- 31I can receive a fax, but cannot receive a telephone call.
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 34Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 35I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 36Why are my sent faxes always received with a black vertical line down the page?
- 37Replace the toner cartridge.
- 38I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 39I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 40When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42Configure scan settings without administrator privileges (Linux)
- 43Print command (cupswrapper) (Linux)
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 47I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 48Send a fax using PC-FAX with LPD/LPRng (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)