FAQs & Troubleshooting
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325 Results
- 1Wrinkles or creases
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6Locate files scanned with ControlCenter2 (For Macintosh)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I use AirPrint with my Brother machine?
- 10Can I print from or scan to Android™ Smartphone?
- 11How to load numbered checks or forms in the paper tray?
- 12Scan and save a document in PDF format (Scan to File)
- 13When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 14I'm using Macintosh. What is the PreScan option used for?
- 15I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 16Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 19Can I use voice mail on the same line as my Brother machine?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22What is Brother iPrint&Scan?
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31The printer status is Offline or Paused.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37White spots or black spots at 3.7 in. (94 mm) intervals
- 38What is Distinctive Ring and how do I program it?
- 39White lines down the page
- 40Can I print from DOS applications?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43Change or delete an existing One Touch or Speed Dial number.
- 44When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 45How do I know which Receive Mode to select?
- 46Set the date and time
- 47Configure and use PC-FAX (CUPS) (Linux)
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50ControlCenter3 displays a blank screen at startup (Windows)