FAQs & Troubleshooting
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219 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Pre-Required Procedures (Linux)
- 3I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5I cannot send a fax using PC-FAX (Windows 10)
- 6I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10The machine does not print anything.
- 11I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 13Replace the drum unit.
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17Configure and use PC-FAX (CUPS) (Linux)
- 18Command List of brscan. (Linux)
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20The printer status is Offline or Paused.
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22The paper is skewed when it's printed.
- 23I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 24I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 25What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Uninstall the scanner driver. (Linux)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33I cannot print from my computer via USB.
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 36How do I clear the "Awaiting Redial" message?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 38Cannot print after a Windows 10 update (June 2020)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Delete a network scanner entry. (Linux)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43How to identify your Operating System (OS).
- 44Cancel a fax that is currently being sent from my Brother machine.
- 45When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 46Send a PC-FAX
- 47Change the printer driver settings (Windows/macOS)
- 48Verify if the Brother machine has a dial tone
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?