FAQs & Troubleshooting
![]() |
Popular |
321 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Load paper in the paper tray
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Scan and save a document in PDF format (Scan to File)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12The printer status is Offline or Paused.
- 13How do I clear the message "Cannot Detect" from the display?
- 14Can I use voice mail on the same line as my Brother machine?
- 15When I print, the pages are smudged with ink. What should I do?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Scan from the Brother iPrint&Scan application using Windows Phone.
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Discover the MAC address of the Brother network card
- 20Is my Brother machine compatible with Windows Vista?
- 21Which E-mail packages are compatible with ControlCenter3?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Load photo paper into my machine.
- 28The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 29I cannot print from my computer via USB.
- 30When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 33Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 34One or more of my colors are not printing (blank). What can I do?
- 35Can I transfer faxes to the PC when my machine has a mechanical problem?
- 36What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 37Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 38Uninstall the Brother Software and Drivers (Windows)
- 39How do I load envelopes into my machine?
- 40Print the Network Configuration List
- 41I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 42Important points you need to confirm before configuring your Brother machine for a wireless network.
- 43I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 44How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 45I am experiencing problems sending a fax.
- 46Cannot print after a Windows 10 update (June 2020)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48I get a TS error when trying to print on a wireless network.
- 49When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 50Windows 10 Support Information