FAQs & Troubleshooting
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321 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8Load paper in the paper tray
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Can I use voice mail on the same line as my Brother machine?
- 15I cannot make borderless prints.
- 16Where can I get FaceFilter Studio and what can I do with this application?
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18Cannot print after a Windows 10 update (June 2020)
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 22Load photo paper into my machine.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 26Which E-mail packages are compatible with ControlCenter3?
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29How do I load envelopes into my machine?
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31Uninstall the scanner driver. (Linux)
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40Can I use AirPrint with my Brother machine?
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43Discover the MAC address of the Brother network card
- 44Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46Print using only the black ink cartridge when the Color cartridges have run out.
- 47I cannot remove red-eye.
- 48When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 49What is Distinctive Ring and how do I program it?
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.