FAQs & Troubleshooting
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338 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Can I use voice mail on the same line as my Brother machine?
- 12One or more of my colors are not printing (blank). What can I do?
- 13How do I load envelopes into my machine?
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 16My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 17Print a web page from iPrint&Scan when using an Android™ mobile device.
- 18Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20When I print, the pages are smudged with ink. What should I do?
- 21Paper Jam
- 22Replace Ink
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28Stop my Brother machine from automatically redialing a number.
- 29Discover the MAC address of the Brother network card
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31Where is the USB port on the machine?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33What driver package format is supported by my Linux distribution?
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36How do I know which side up my photo paper should be in the tray?
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Can I use AirPrint with my Brother machine?
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 43Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 44I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 45What is Distinctive Ring and how do I program it?
- 46Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49ControlCenter3 displays a blank screen at startup (Windows)
- 50Protect your Brother machine against unauthorised access over the network