FAQs & Troubleshooting
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338 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Scan and save a document in PDF format (Scan to File)
- 5Can I print from or scan to Android™ Smartphone?
- 6Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 7What driver package format is supported by my Linux distribution?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10One or more of my colors are not printing (blank). What can I do?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15I'm using Macintosh. What is the PreScan option used for?
- 16Pre-Required Procedures (Linux)
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19I cannot make borderless prints.
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21Locate files scanned with ControlCenter2 (For Macintosh)
- 22The printer status is Offline or Paused.
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 25When I print, the pages are smudged with ink. What should I do?
- 26How do I know which receive mode to select?
- 27The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 28I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 29How do I load envelopes into my machine?
- 30Important points you need to confirm before configuring your Brother machine for a wireless network.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33Delete print jobs from the print queue.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35What is Brother iPrint&Scan?
- 36The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38Can I use AirPrint with my Brother machine?
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 41Do I need a telephone line to send and receive faxes with my Brother machine?
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43Configure a cover page for PC-FAX.
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45I cannot print from my computer via USB.
- 46Change the printer driver settings (Windows/macOS)
- 47When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Configure or change the settings of the ControlCenter 2 or 3 scanning options