FAQs & Troubleshooting
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309 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4What driver package format is supported by my Linux distribution?
- 5Pre-Required Procedures (Linux)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8Change the printer driver settings (Windows/macOS)
- 9Set up your Brother machine on a wireless network.
- 10Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 11I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Can I use voice mail on the same line as my Brother machine?
- 14What type(s) of connections can I use with my Brother machine and a wireless network?
- 15I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Delete print jobs from the print queue.
- 21Use the Universal Printer Driver for PCL
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23How to identify your Operating System (OS).
- 24When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 25When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 28When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 29What is Distinctive Ring and how do I program it?
- 30I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 31How do I factory reset the print server?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 35Install PaperPort™ 12SE / 14SE onto Windows 10.
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37The printer status is Offline or Paused.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Scan and save a document in PDF format (Scan to File)
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 42Replace the drum unit.
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Send a fax using PC-FAX with LPD/LPRng (Linux)
- 49I get a TS error when trying to print on a wireless network.
- 50I cannot print using my Brother machine on a wireless network (Mac)