FAQs & Troubleshooting
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- 1I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 2I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 3Load envelopes, labels, or thick paper into the manual feed slot.
- 4My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 5I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 6How do I load legal size paper in the paper tray?
- 7What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 9How do I clean white or black spots on printed documents?
- 10The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 11Can I confirm that the FAX was sent correctly?
- 12How do I factory reset the print server?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Change the quality of the faxes I send (Fax Resolution).
- 15Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 16"Paper Jam Rear" error appears on the LCD. What should I do?
- 17What is Distinctive Ring and how do I program it?
- 18What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19How do I know the current network configuration?
- 20How do I know the current network configuration?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Print command (cupswrapper) (Linux)
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24Change the printer driver settings (Windows/macOS)
- 25Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 26How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 27How can I change the print resolution?
- 28Printing on thick paper or transparencies.
- 29How do I know which receive mode to select?
- 30Can I print from DOS applications?
- 31Load paper.
- 32What driver package format is supported by my Linux distribution?
- 33Cannot print after a Windows 10 update (June 2020)
- 34When printing with monochrome laser printer, the print position shifts. (Linux)
- 35Pre-Required Procedures (Linux)
- 36Protect your Brother machine against unauthorised access over the network
- 37Can I print from or scan to Android™ Smartphone?
- 38I cannot print from my computer via network. (For Macintosh)
- 39The printer status is Offline or Paused.
- 40When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 41Can I set my Brother machine to forward the faxes I receive to another location?
- 42I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44Does NC-2200w work with Windows Vista?
- 45When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 46I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 47I'm using Mac OS X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 48"Paper Jam Inside" error appears on the LCD. What should I do?
- 49When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)