FAQs & Troubleshooting
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262 Results
- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2Delete print jobs from the print queue.
- 3Scan and save a document in PDF format (Scan to File)
- 4How do I clean white or black spots on printed documents?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 7What is the recommended paper?
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11I cannot print from my computer via USB.
- 12The paper is skewed when it's printed.
- 13Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Locate files scanned with ControlCenter2 (For Macintosh)
- 16Can I print from or scan to Android™ Smartphone?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20Can I use voice mail on the same line as my Brother machine?
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I cannot send a fax using PC-FAX (Windows 10)
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26Protect your Brother machine against unauthorised access over the network
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28How to identify your Operating System (OS).
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30What is the Network Shared printing?
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32How do I make my faxed documents lighter or darker? (Fax Contrast)
- 33When I scan a document using ControlCenter, the scanned file size is too big.
- 34The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 35I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 37Is my Brother machine compatible with Windows Vista?
- 38I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 39I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 40I cannot use the "Modules Update" button on Web BRAdmin.
- 41How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 42When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 43Why doesn't the machine answer when receiving a call?
- 44Can I confirm that the FAX was sent correctly?
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47Pre-Required Procedures (Linux)
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49I can print but cannot scan via network. (For Windows)
- 50Windows 7 Support Information
