FAQs & Troubleshooting
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261 Results
- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3How do I clean white or black spots on printed documents?
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Scan and save a document in PDF format (Scan to File)
- 7I am using Windows. When I print a document, the printed page is blank. What should I do?
- 8Delete print jobs from the print queue.
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10Pre-Required Procedures (Linux)
- 11Send a fax
- 12I can print but cannot scan via network. (For Windows)
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Transfer faxes to the PC when my machine has a mechanical problem
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Cannot print after a Windows 10 update (June 2020)
- 17I cannot send a fax using PC-FAX (Windows 10)
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19Protect your Brother machine against unauthorised access over the network
- 20How to identify your Operating System (OS).
- 21The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23Change the printer driver settings (Windows/macOS)
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 28Store numbers on my Brother machine for easy dialing.
- 29How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31What is the recommended paper?
- 32I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33Replace the toner cartridge
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37Print command (LPR) (Linux)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40The printer status is Offline or Paused.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42I updated the Web BRAdmin and cannot enable the logging function.
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44How do I clear paper jams inside the machine?
- 45Replace the drum unit.
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47Scan using XSane or GIMP (Linux)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)