FAQs & Troubleshooting
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288 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4Scan and save a document in PDF format (Scan to File)
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6How do I clean white or black spots on printed documents?
- 7Can I print from or scan to Android™ Smartphone?
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9Pre-Required Procedures (Linux)
- 10Does NC-2200w work with Windows Vista?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15Load envelopes, labels, or thick paper into the manual feed slot.
- 16I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 17I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 18I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 19How can I improve poor print quality ?
- 20My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 21What is Distinctive Ring and how do I program it?
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 24How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 25Can I confirm that the FAX was sent correctly?
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29How do I load legal size paper in the paper tray?
- 30I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31Replace the drum unit.
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33Delete print jobs from the print queue.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 37Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39What are the recommended specifications for the paper I should use on my product?
- 40Why doesn't the machine answer when receiving a call?
- 41I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 42Can I print using the IPP protocol on Windows XP?
- 43I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 44How do I know the current network configuration?
- 45Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 46How to identify your Operating System (OS).
- 47Change the quality of the faxes I send (Fax Resolution).
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49The printer status is Offline or Paused.
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.