FAQs & Troubleshooting
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306 Results
- 1REPLACE DRUM
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Replace Toner
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8MANUAL FEED
- 9JAM INSIDE
- 10JAM TRAY 1
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12Lines across the page
- 13All black
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Size mismatch
- 17Page skewed
- 18Ghost
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I am asked to enter a password when starting the Remote Setup application. What is the password?
- 23Transfer faxes to the PC when my machine has a mechanical problem
- 24Reset the network settings to the factory default (video instructions available)
- 25I cannot send a fax using PC-FAX (Windows 10)
- 26How to identify your Operating System (OS).
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 29Cover is Open
- 30Toner Low or Prepare New Toner Cartridge
- 31Curled (video instructions available)
- 32Confirm that a FAX I sent was received correctly
- 33Reset the network settings to the factory default (video instructions).
- 34Poor fixing
- 35White spots or black spots at 94 mm (3.7 in.) intervals
- 36Document Jam
- 37Toner specks
- 38Turn the Toner Save mode on or off
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45NO TONER
- 46Curled
- 47Store numbers on my Brother machine for easy dialing from the control panel.
- 48Drum Error (Drum!)
- 49What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 50Can I use non-Brother or third party supplies with the Brother machine?