FAQs & Troubleshooting
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306 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2REPLACE DRUM
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Document Jam
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6No Paper
- 7What is the "Station ID" and how do I set it?
- 8Reset the network settings to the factory default (video instructions available)
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11The printer status is Offline or Paused.
- 12Curled
- 13Black toner marks across the page
- 14How to identify your Operating System (OS).
- 15Envelope creases
- 16Jam Rear
- 17JAM INSIDE
- 18Turn the Toner Save mode on or off
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Delete print jobs from the print queue.
- 22What is Brother iPrint&Scan?
- 23What is Toner Continue Mode?
- 24I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 25CARTRIDGE ERROR
- 26Drum Stop
- 27I am asked to enter a password when starting the Remote Setup application. What is the password?
- 28Toner Low or Prepare New Toner Cartridge
- 29I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 30Out of Memory
- 31What kind of paper can I use?
- 32Confirm that a FAX I sent was received correctly
- 33Print on envelopes, labels, or thick paper from the manual feed slot.
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35What driver package format is supported by my Linux distribution?
- 36Pre-Required Procedures (Linux)
- 37When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 38I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Setup and use Brother PC-FAX receiving
- 42NO TONER
- 43Clean the paper pick-up roller (video instructions available)
- 44Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46White lines, bands or ribbing across the page
- 47White lines across the page
- 48Faint
- 49I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 50Ghost