FAQs & Troubleshooting
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224 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Scan and save a document in PDF format (Scan to File)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Can I use voice mail on the same line as my Brother machine?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8How to identify your Operating System (OS).
- 9I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 10Store numbers on my Brother machine for easy dialing.
- 11Replace the drum unit.
- 12I cannot send a fax using PC-FAX (Windows 10)
- 13When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Configure a cover page for PC-FAX.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19The printer status is Offline or Paused.
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23How do I clean white or black spots on printed documents?
- 24Large characters are printed incorrectly. (Linux)
- 25Change the user interface of ControlCenter3
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29What is the difference between the toner cartridge and the drum unit?
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31Change the printer driver settings (Windows/macOS)
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35The paper is skewed when it's printed.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 38I am using Windows. When I print a document, the printed page is blank. What should I do?
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 40Is my Brother machine compatible with Windows Vista?
- 41Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 42What is MFL-Pro Suite Software?
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 47"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 48I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 49Pre-Required Procedures (Linux)
- 50I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.