FAQs & Troubleshooting
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278 Results
- 1The printer status is Offline or Paused.
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4What driver package format is supported by my Linux distribution?
- 5The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 6I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 7Cannot print after a Windows 10 update (June 2020)
- 8Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Pre-Required Procedures (Linux)
- 11How can I change the print resolution?
- 12What can happen if the wrong paper is used in your machine.
- 13How do I factory reset the print server?
- 14How do I know the current network configuration?
- 15I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 16ControlCenter3 displays a blank screen at startup (Windows)
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 18Stop my Brother machine from automatically redialing a busy number.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 23When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 24I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 25Can I transfer faxes in the MFC's memory to the PC?
- 26What are the recommended specifications for the paper I should use on my product?
- 27How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 28My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 29What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 30I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 32I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33How do I know the current network configuration?
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35Paper size settings are unavailable when I print from OpenOffice (Linux)
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 37I updated the Web BRAdmin and cannot enable the logging function.
- 38Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 39What does "COMM.ERROR" on the LCD display mean?
- 40Configure and use the Scan Key Tool (Linux)
- 41I installed scan-key-tool, but it does not work. (Linux)
- 42Delete print jobs from the print queue.
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 48The paper is skewed when it's printed.
- 49Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 50I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.