FAQs & Troubleshooting
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349 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3One or more of my colors are not printing (blank). What can I do?
- 4Load paper in the paper tray
- 5When I print, the pages are smudged with ink. What should I do?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 8Pre-Required Procedures (Linux)
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 11Can I print from or scan to Android™ Smartphone?
- 12How do I adjust my Brother machine's tray use for copying and faxing?
- 13How do I know which side up my photo paper should be in the tray?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15How can I print, fax, copy and scan using A3/Ledger size paper?
- 16How do I load envelopes into my machine?
- 17How do I load paper in paper tray#2?
- 18Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 19Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 20Locate files scanned with ControlCenter3 (For Windows)
- 21Can I connect to the Active Directory server using the LDAP feature?
- 22I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Replace Ink
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Cannot print after a Windows 10 update (June 2020)
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33How to identify your Operating System (OS).
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 36I am asked to enter a password when starting the Remote Setup application. What is the password?
- 37When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 38The ink cartridges run out very quickly. Is there any reason for that?
- 39Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 40Print using only the black ink cartridge when the Color cartridges have run out.
- 41I cannot remove red-eye.
- 42I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 43I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 44I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "Server Time-out" appears on the LCD. What should I do?
- 45I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 46I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 47Where is the USB port on the machine?
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49Can my Brother machine print a report to verify a fax I sent was received?
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)