FAQs & Troubleshooting
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306 Results
- 1How do I load paper?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4Change the printer driver settings (Windows/macOS)
- 5I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Discover the MAC address of the Brother network card
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11How do I know which side up my photo paper should be in the tray?
- 12The printer status is Offline or Paused.
- 13Scan and save a document in PDF format (Scan to File)
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 18What kind of Media Adapter can I use?
- 19How do I factory reset the print server?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25Which E-mail packages are compatible with ControlCenter3?
- 26Where is the USB port on the machine?
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28What driver package format is supported by my Linux distribution?
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35Locate files scanned with ControlCenter3 (For Windows)
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38I cannot scan via USB. (Mac OS X)
- 39How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 40Can I set my Brother machine to forward the faxes I receive to another location?
- 41I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 42Can I use voice mail on the same line as my Brother machine?
- 43I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 44I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 45How do I set a password on my Brother network card?
- 46I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 47I cannot feed the paper from the Photo Paper Tray.
- 48I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 49One or more of my colors are not printing (blank). What can I do?
- 50When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?