FAQs & Troubleshooting
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304 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 4How do I know which side up my photo paper should be in the tray?
- 5Discover the MAC address of the Brother network card
- 6Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 7How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 8I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 9How do I clear the message "PAPER JAM" from the display?
- 10Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 11How do I clean the Scanner to improve the copy or fax quality?
- 12The printer status is Offline or Paused.
- 13Scan and save a document in PDF format (Scan to File)
- 14I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15Improve poor print quality.
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 24How do I clear Machine Error 46?
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Can I set my Brother machine to forward the faxes I receive to another location?
- 27I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 28The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30What is Distinctive Ring and how do I program it?
- 31How do I factory reset the print server?
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33Important points for specifying the scan area (Linux)
- 34Pre-Required Procedures (Linux)
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36Can I print from or scan to Android™ Smartphone?
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 43I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 44One or more of my colors are not printing (blank). What can I do?
- 45When I print, the pages are smudged with ink. What should I do?
- 46How do I replace the Ink Cartridge?
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Windows 10 Support Information
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Protect your Brother machine against unauthorised access over the network