FAQs & Troubleshooting
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303 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Clear the paper jam or printer jam.
- 3Scan and save a document in PDF format (Scan to File)
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7The printer status is Offline or Paused.
- 8The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11Can I print using only the black ink cartridge when the Color cartridges have run out?
- 12I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 13One or more of my colors are not printing (blank). What can I do?
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 17Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 18I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 25I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 26Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 27I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 28Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 29I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 30I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 31I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33Why doesn't the machine answer when receiving a call?
- 34Why can't I print when an ink cartridge is empty?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36Configure and use PC-FAX (CUPS) (Linux)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Protect your Brother machine against unauthorised access over the network
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42How to identify your Operating System (OS).
- 43The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 44Can I print from or scan to Android™ Smartphone?
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 47Change the printer driver settings (Windows/macOS)
- 48When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 49I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.