FAQs & Troubleshooting
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302 Results
- 1Clear the paper jam or printer jam.
- 2When I print, the pages are smudged with ink. What should I do?
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 6Where is the USB port on the machine? I can't find it on the back of the unit.
- 7I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8Why doesn't the machine answer when receiving a call?
- 9When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 10How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 11What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 12The printer status is Offline or Paused.
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17How do I clear Machine Error 46?
- 18I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 19I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 22Cannot print after a Windows 10 update (June 2020)
- 23Pre-Required Procedures (Linux)
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Change the printer driver settings (Windows/macOS)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 33I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 34I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 35I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 36I am using Mac OS X 10.3.3 or greater with Java version 1.4.2 or greater, and the Brother Wireless Wizard cannot find the device. What do I do?
- 37I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 39I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 40When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 43I'm using Macintosh. What is the PreScan option used for?
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46Send a fax using PC-FAX with LPD/LPRng (Linux)
- 47I get a TS error when trying to print on a wireless network.
- 48Enable the Brother machine's network interface.
- 49My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 50When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.