FAQs & Troubleshooting
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281 Results
- 1Can I use voice mail on the same line as my Brother machine?
- 2What driver package format is supported by my Linux distribution?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4Discover the MAC address of the Brother network card
- 5The printer status is Offline or Paused.
- 6Does NC-2200w work with Windows Vista?
- 7One or more of my colors are not printing (blank). What can I do?
- 8When I print, the pages are smudged with ink. What should I do?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 17I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 18Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 21How do I factory reset the print server?
- 22Pre-Required Procedures (Linux)
- 23Can I print from or scan to Android™ Smartphone?
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Scan and save a document in PDF format (Scan to File)
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32Delete print jobs from the print queue.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 35Change the printer driver settings (Windows/macOS)
- 36Can I print using only the black ink cartridge when the Color cartridges have run out?
- 37I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 38When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 39What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 40When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 41I'm using Macintosh®. What are the settings in the Scanner window used for?
- 42What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 43When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 44Check the firmware version.
- 45The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 46How many times will my Brother machine automatically redial a busy number?
- 47Functions supported in the Windows 7 built-in drivers
- 48I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 49Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 50Where is the USB port on the machine? I can't find it on the back of the unit.