FAQs & Troubleshooting
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329 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2One or more of my colors are not printing (blank). What can I do?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9When I print, the pages are smudged with ink. What should I do?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Configure a cover page for PC-FAX.
- 12How do I know which side up my photo paper should be in the tray?
- 13Scan and save a document in PDF format (Scan to File)
- 14Replace Ink
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot send a fax using PC-FAX (Windows 10)
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 21Send a fax
- 22Pre-Required Procedures (Linux)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 29Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 30Stop my Brother machine from automatically redialing a number.
- 31Delete numbers stored in my Brother machine's Caller ID History.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33The printer status is Offline or Paused.
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36Can I restrict access to certain operations on my Brother machine?
- 37Can I transfer faxes to the PC when my machine has a mechanical problem?
- 38When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 39The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42How do I load envelopes into my machine?
- 43Load paper in the paper tray
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46How to identify your Operating System (OS).
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48How many times will my Brother machine automatically redial a number?
- 49Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 50I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.