FAQs & Troubleshooting
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327 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Replace Ink
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7Scan and save a document in PDF format (Scan to File)
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Configure a cover page for PC-FAX.
- 21How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 22Paper Jam
- 23Improve poor print quality.
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 31Can I use voice mail on the same line as my Brother machine?
- 32When I print, the pages are smudged with ink. What should I do?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 40Large characters are printed incorrectly. (Linux)
- 41Uninstall Scan-key-tool. (Linux)
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 44Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 45How to identify your Operating System (OS).
- 46Change the printer driver settings (Windows/macOS)
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 49I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 50I am asked to enter a password when starting the Remote Setup application. What is the password?