FAQs & Troubleshooting
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283 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4Pre-Required Procedures (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How many times will my Brother machine automatically redial a busy number?
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8What driver package format is supported by my Linux distribution?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10How to identify your Operating System (OS).
- 11Can I print from or scan to Android™ Smartphone?
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15Why can't I print when an ink cartridge is empty?
- 16How do I load paper in paper tray#2?
- 17When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 18Windows 10 Support Information
- 19Why doesn't my Brother machine have a dial tone?
- 20Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25Change the printer driver settings (Windows/macOS)
- 26How do I clear Machine Error 46?
- 27Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 28How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 29I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 33In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 34When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37Why doesn't the machine answer when receiving a call?
- 38I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 39How do I factory reset the print server?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43How do I know which side up my photo paper should be in the tray?
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45The printer status is Offline or Paused.
- 46Check the IP addresses of your PC and the Brother machine
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48Scan and save a document in PDF format (Scan to File)
- 49I cannot scan via USB. (Mac OS X)
- 50I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
