FAQs & Troubleshooting
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- 1Pre-Required Procedures (Linux)
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3The printer status is Offline or Paused.
- 4When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 5What driver package format is supported by my Linux distribution?
- 6Delete print jobs from the print queue.
- 7How do I know which side up my photo paper should be in the tray?
- 8Scan and save a document in PDF format (Scan to File)
- 9How do I load 10 x 15 Glossy paper into my machine?
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12What is the BRAdmin Professional software used for?
- 13How do I load paper in paper tray#2?
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Change the printer driver settings (Windows/macOS)
- 16Which E-mail packages are compatible with ControlCenter3?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Can I use voice mail on the same line as my Brother machine?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23How many times will my Brother machine automatically redial a busy number?
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25Can third party ink be used to refill the ink cartridges?
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29Can I still receive faxes or calls when the machine is switched off?
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33I cannot make borderless prints.
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38My machine does regular cleaning cycles in the night. How can I correct this?
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 41How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 42I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 43I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 44I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45Can I print using only the black ink cartridge when the Color cartridges have run out?
- 46I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 47The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 48When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 49I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?