FAQs & Troubleshooting
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262 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Pre-Required Procedures (Linux)
- 4Scan and save a document in PDF format (Scan to File)
- 5One or more of my colors are not printing (blank). What can I do?
- 6Change the printer driver settings (Windows/macOS)
- 7Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9ControlCenter3 displays a blank screen at startup (Windows)
- 10How to identify your Operating System (OS).
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 12The printer status is Offline or Paused.
- 13Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Does NC-2200w work with Windows Vista?
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18Configure the Scan to Email Feature (Linux)
- 19Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 20I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Check the IP addresses of your PC and the Brother machine
- 23When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 24Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 25When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 31What is the Network Shared printing?
- 32Can I print from or scan to Android™ Smartphone?
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34I updated the Web BRAdmin and cannot enable the logging function.
- 35I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 36I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40How do I clean the Scanner to improve the copy or fax quality?
- 41How can I re-install the drivers?
- 42What is the "Station ID" and how do I set it?
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 45I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 46Configure and use the Scan Key Tool (Linux)
- 47Scan using XSane or GIMP (Linux)
- 48I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)