FAQs & Troubleshooting
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272 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3Pre-Required Procedures (Linux)
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5Can I print using only the black ink cartridge when the Color cartridges have run out?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7How do I print on an envelope?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9How to identify your Operating System (OS).
- 10The printer status is Offline or Paused.
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12When I print, the pages are smudged with ink. What should I do?
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15Do I need a telephone line to send and receive faxes with my Brother machine?
- 16Windows 10 Support Information
- 17Delete print jobs from the print queue.
- 18Functions supported in the Windows 7 built-in drivers
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 25When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27How can I clear the "INK EMPTY" message?
- 28The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30What is Distinctive Ring and how do I program it?
- 31What is the BRAdmin Professional software used for?
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 34Configure and use the Scan Key Tool (Linux)
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36Print command (LPR) (Linux)
- 37I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 38Uninstall Scan-key-tool. (Linux)
- 39Configure scan settings without administrator privileges (Linux)
- 40Open the Control Panel (For Windows)
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43My Brother machine has no power. What can I do?
- 44One or more of my colors are not printing (blank). What can I do?
- 45I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47Glossy Paper does not feed correctly. What can I do?
- 48I am experiencing problems sending a fax, what can I do?
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50When I connect the Brother machine to a USB hub, it doesn't work correctly.
