FAQs & Troubleshooting
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185 Results
- 1The machine does not print anything.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I confirm that the FAX was sent correctly?
- 4My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 5I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 6What can happen if the wrong paper is used in your machine.
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Change the printer driver settings (Windows/macOS)
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 12How can I clear the "PAPER JAM" error message?
- 13I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The printer status is Offline or Paused.
- 16When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 17Why doesn't the machine answer when receiving a call?
- 18When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23The paper is skewed when it's printed.
- 24I cannot print with Windows Vista 64bit.
- 25When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 26How do I clean the Scanner to improve the copy or fax quality?
- 27What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 28I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 29I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 30I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 31I'm using Macintosh®. What are the settings in the Scanner window used for?
- 32I'm using Macintosh. What is the PreScan option used for?
- 33I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Pre-Required Procedures (Linux)
- 39Delete print jobs from the print queue.
- 40How to identify your Operating System (OS).
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 43Scan a document using "Scanner and Camera Wizard" in Windows XP
- 44When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 45What is Distinctive Ring and how do I program it?
- 46Why does the display read "Cover Open"?
- 47I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 48I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?