FAQs & Troubleshooting
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283 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3ControlCenter3 displays a blank screen at startup (Windows)
- 4Can I print from or scan to Android™ Smartphone?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 7What is the BRAdmin Professional software used for?
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 10What is Distinctive Ring and how do I program it?
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18How do I clear Machine Error 46?
- 19Can I set my Brother machine to forward the faxes I receive to another location?
- 20When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 21How do I load paper?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23What driver package format is supported by my Linux distribution?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Delete the faxes stored in my Brother machine's memory.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The printer status is Offline or Paused.
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 31How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 34I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 35When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 36I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 39I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 40Images of the thumbnail page from the media (memory) card won't print.
- 41Discover the MAC address of the Brother network card
- 42When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 43What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 44Glossy Paper does not feed correctly. What can I do?
- 45How do I know the current network configuration?
- 46Cannot print after a Windows 10 update (June 2020)
- 47I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 48I installed scan-key-tool, but it does not work. (Linux)
- 49Protect your Brother machine against unauthorised access over the network
- 50Open the Control Panel (For Windows)