FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6ControlCenter3 displays a blank screen at startup (Windows)
- 7Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12Can I confirm that the FAX was sent correctly?
- 13How to identify your Operating System (OS).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15How many times will my Brother machine automatically redial a busy number?
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 22When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 25I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 26I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Cannot print after a Windows 10 update (June 2020)
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33The printer status is Offline or Paused.
- 34Scan and save a document in PDF format (Scan to File)
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36Can I use voice mail on the same line as my Brother machine?
- 37When I print, the pages are smudged with ink. What should I do?
- 38I'm using Macintosh®. What are the settings in the Scanner window used for?
- 39Why can't I print when an ink cartridge is empty?
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41Delete print jobs from the print queue.
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 46Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 47Can I print using only the black ink cartridge when the Color cartridges have run out?
- 48Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 49Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 50Can third party ink be used to refill the ink cartridges?