FAQs & Troubleshooting
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- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The printer status is Offline or Paused.
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9Cannot print after a Windows 10 update (June 2020)
- 10I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 15I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 16When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 17What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 18I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 19The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21I cannot print from my computer via network. (For Macintosh)
- 22I cannot print from my computer via network. (For Windows)
- 23I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 24I cannot install the driver when using the Driver Install Tool. (Linux)
- 25I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 26How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29How to identify your Operating System (OS).
- 30Discover the MAC address of the Brother network card
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 35Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 36Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 37Can I confirm that the FAX was sent correctly?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42Pre-Required Procedures (Linux)
- 43Windows 10 Support Information
- 44Open the "Scanners and Cameras" and Properties.
- 45Can I print from or scan to Android™ Smartphone?
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47I cannot print from my computer via USB.
- 48Is my Brother machine compatible with third party print servers?
- 49Does NC-2200w work with Windows Vista?
- 50How do I use my Outlook contacts with my Brother PC-Fax? (import)