FAQs & Troubleshooting
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228 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Change the printer driver settings (Windows/macOS)
- 6When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 7Can I program my Brother machine to forward the faxes I receive to another location?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 13I'm using Macintosh. What is the PreScan option used for?
- 14Why can't I print when an ink cartridge is empty?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16What driver package format is supported by my Linux distribution?
- 17The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20How many times will my Brother machine automatically redial a busy number?
- 21How do I know which side up my photo paper should be in the tray?
- 22How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 23When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 24I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 25Which E-mail packages are compatible with ControlCenter3?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 28Why doesn't the machine answer when receiving a call?
- 29I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 31I cannot print from my computer via USB.
- 32My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 33When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 34How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 39Important points for specifying the scan area (Linux)
- 40Why does the "No Response/Busy" message appear on my Brother machine?
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42Can I print using only the black ink cartridge when the Color cartridges have run out?
- 43I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 44Scan an image and insert it in a Windows XP application
- 45When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 46I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 47How do I replace the Ink Cartridge?
- 48Why are the faxes I send always received with a black vertical line down the page?
- 49I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 50I cannot receive a color fax. Why?