FAQs & Troubleshooting
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226 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5Can I use voice mail on the same line as my Brother machine?
- 6The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12How do I clear Machine Error 46?
- 13I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 14Can third party ink be used to refill the ink cartridges?
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18How do I know which side up my photo paper should be in the tray?
- 19When I print, the pages are smudged with ink. What should I do?
- 20How many times will my Brother machine automatically redial a busy number?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 24Which E-mail packages are compatible with ControlCenter3?
- 25How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 26Why doesn't the machine answer when receiving a call?
- 27When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 28Why can't I print when an ink cartridge is empty?
- 29Can I print directly onto DVDs or CDs?
- 30How do I start ControlCenter3?
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33All print jobs are aborted and nothing is printed. (Linux)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35How to identify your Operating System (OS).
- 36Change the printer driver settings (Windows/macOS)
- 37The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 38Scan and save a document in PDF format (Scan to File)
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42How do I print envelopes?
- 43How do I improve my Brother machine's copy quality?
- 44I'm using Macintosh. What is the PreScan option used for?
- 45Firewall port requirements of the Scan Key Tool (Linux)
- 46In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 47Improve poor print quality.
- 48The LCD displays an error code (number). What does it mean?
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)