FAQs & Troubleshooting
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252 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 3Can I confirm that the FAX was sent correctly?
- 4How do I adjust the number of times my Brother machine rings before it answers?
- 5Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 6I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 7How to identify your Operating System (OS).
- 8How do I know which receive mode to select?
- 9What driver package format is supported by my Linux distribution?
- 10Pre-Required Procedures (Linux)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Scan and save a document in PDF format (Scan to File)
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14Does NC-2200w work with Windows Vista?
- 15I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 20My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24What is the Network Shared printing?
- 25Can I print from or scan to Android™ Smartphone?
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 27Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 28When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 29Which E-mail packages are compatible with ControlCenter3?
- 30I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 31I am having issues with the paper feed. What can I do?
- 32When I print, the pages are smudged with ink. What should I do?
- 33How do I clean the Scanner to improve the copy or fax quality?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 36Open the Control Panel (For Windows)
- 37How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 38How can I improve poor print quality?
- 39How do I factory reset the NC-2200w?
- 40I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 41Configure the Scan to Email Feature (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 44Uninstall the scanner driver. (Linux)
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46Delete print jobs from the print queue.
- 47The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 48Change the printer driver settings (Windows/macOS)
- 49The printer status is Offline or Paused.
- 50"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?