FAQs & Troubleshooting
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249 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10When I print, the pages are smudged with ink. What should I do?
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12What driver package format is supported by my Linux distribution?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 14Does NC-2200w work with Windows Vista?
- 15Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17Cannot print after a Windows 10 update (June 2020)
- 18Functions supported in the Windows 7 built-in drivers
- 19Can I print from or scan to Android™ Smartphone?
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22One or more of my colors are not printing (blank). What can I do?
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 25Can third party ink be used to refill the ink cartridges?
- 26I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 27When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 28The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Delete print jobs from the print queue.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Change the printer driver settings (Windows/macOS)
- 34I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 38I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40Why can't I print when an ink cartridge is empty?
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42How to identify your Operating System (OS).
- 43The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 44The edge of glossy paper is smudged.
- 45The printer status is Offline or Paused.
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47Can I set my Brother machine to forward the faxes I receive to another location?
- 48Can I print using only the black ink cartridge when the Color cartridges have run out?
- 49When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 50I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?