FAQs & Troubleshooting
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252 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Does NC-2200w work with Windows Vista?
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5Can I confirm that the FAX was sent correctly?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What driver package format is supported by my Linux distribution?
- 8Pre-Required Procedures (Linux)
- 9How to identify your Operating System (OS).
- 10How do I adjust the number of times my Brother machine rings before it answers?
- 11Scan and save a document in PDF format (Scan to File)
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 14One or more of my colors are not printing (blank). What can I do?
- 15I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 16How do I know which receive mode to select?
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 19Which E-mail packages are compatible with ControlCenter3?
- 20My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 26When I print, the pages are smudged with ink. What should I do?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 30I am having issues with the paper feed. What can I do?
- 31When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 32Configure the Scan to Email Feature (Linux)
- 33Open the Control Panel (For Windows)
- 34"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 35How do I clean the Scanner to improve the copy or fax quality?
- 36Cannot print after a Windows 10 update (June 2020)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38What is the Network Shared printing?
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 40The printer status is Offline or Paused.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42How do I clear Machine Error 46?
- 43When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 44How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 45What is Distinctive Ring and how do I program it?
- 46How can I improve poor print quality?
- 47How can I re-install the drivers?
- 48Why doesn't the machine answer when receiving a call?
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?