FAQs & Troubleshooting
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187 Results
- 1I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2What driver package format is supported by my Linux distribution?
- 3Pre-Required Procedures (Linux)
- 4I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 5Configure the Scan to Email Feature (Linux)
- 6Delete print jobs from the print queue.
- 7The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 9The printer status is Offline or Paused.
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 12What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 13When trying to print from Mac OS® X the print queue is stopped.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 16Do I need a telephone line to send and receive faxes with my Brother machine?
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19How do I replace the Ink Cartridge?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 22Paper size settings are unavailable when I print from OpenOffice (Linux)
- 23My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 24I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 25When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 26Uninstall Scan-key-tool. (Linux)
- 27Windows 10 Support Information
- 28What is the Network Shared printing?
- 29Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 32Scan a document in Windows 8 and Windows 10.
- 33Clear the paper jam or printer jam.
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35What is Distinctive Ring and how do I program it?
- 36Where can I find the serial number for my unit?
- 37Can I confirm that the FAX was sent correctly?
- 38Can I still receive faxes or calls when the machine is switched off?
- 39I'm using Macintosh®. What are the settings in the Scanner window used for?
- 40I'm using Macintosh. What is the PreScan option used for?
- 41Scan using XSane or GIMP (Linux)
- 42I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 43I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 44When I print images, the quality is not good (Linux)
- 45I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 46Print command (LPR) (Linux)
- 47Command List of brscan. (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49Print command (cupswrapper) (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)