FAQs & Troubleshooting
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187 Results
- 1What driver package format is supported by my Linux distribution?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Can I print from or scan to Android™ Smartphone?
- 5Change the printer driver settings (Windows/macOS)
- 6I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9I am unable to print from a client PC to a printer on a print server. (Linux)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11My machine does regular cleaning cycles in the night. How can I correct this?
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 14I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 15I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 16When trying to print from Mac OS® X the print queue is stopped.
- 17Configure scan settings without administrator privileges (Linux)
- 18I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Is my Brother machine compatible with third party print servers?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 23Where is the full User's Guide? I can't find enough information in the paper manual.
- 24The downloaded driver's name is different from my machine's name. (Linux)
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 27I installed scan-key-tool, but it does not work. (Linux)
- 28When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 29I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 30Windows 10 Support Information
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 34Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Functions supported in the Windows 7 built-in drivers
- 36I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 38When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 39In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 40Scan a document using "Scanner and Camera Wizard" in Windows XP
- 41Clear the paper jam or printer jam.
- 42How do I store received faxes into my Brother machine's memory?
- 43The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 44What is Distinctive Ring and how do I program it?
- 45I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 46How do I replace the Ink Cartridge?
- 47What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 48Why doesn't the machine answer when receiving a call?
- 49How do I clear the "Awaiting Redial" message?
- 50When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?