FAQs & Troubleshooting
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144 Results
- 1The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 2When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 3I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 4The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6Functions supported in the Windows 7 built-in drivers
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8What is Distinctive Ring and how do I program it?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 12I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 13Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 14Can I reduce the size of a received fax on this machine?
- 15I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 16Cannot print after a Windows 10 update (June 2020)
- 17Can I print from or scan to Android™ Smartphone?
- 18When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 19In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 20Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 21I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 22How do I clean the Scanner to improve the copy or fax quality?
- 23How can I clear the "CHECK CARTRIDGE" error message?
- 24How do I replace the Ink Cartridge?
- 25Why are my sent faxes always received with a black vertical line down the page?
- 26I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 27When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 28I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 29Windows 10 Support Information
- 30Delete print jobs from the print queue.
- 31Open the Control Panel (For Windows)
- 32How to identify your Operating System (OS).
- 33Change the printer driver settings (Windows/macOS)
- 34The printer status is Offline or Paused.
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 37Is my Brother machine compatible with third party print servers?
- 38Can I print using only the black ink cartridge when the Color cartridges have run out?
- 39Scan a document from a Windows XP application
- 40How do I print the received faxes that are stored in memory? (Fax Storage)
- 41I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 42I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44How can I improve poor print quality?
- 45"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 46My FAX/MFC will not Dial. Why?
- 47What does "MACHINE ERROR XX" mean?
- 48I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 49When trying to print from Mac OS® X the print queue is stopped.
- 50What is Multi-Function Link Pro Suite?