FAQs & Troubleshooting
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305 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Load paper in the paper tray
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9Paper Jam
- 10Replace Ink
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Scan and save a document in PDF format (Scan to File)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18Delete print jobs from the print queue.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 27Is my Brother machine compatible with Windows Vista?
- 28I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 29Which E-mail packages are compatible with ControlCenter3?
- 30When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 31When I print, the pages are smudged with ink. What should I do?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37What is Brother iPrint&Scan?
- 38I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 39Print a web page from iPrint&Scan when using an Android™ mobile device.
- 40Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 41Can I use AirPrint with my Brother machine?
- 42How to identify your Operating System (OS).
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44Stop my Brother machine from automatically redialing a number.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47The edge of glossy paper is smudged.
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49How many times will my Brother machine automatically redial a busy number?
- 50When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.