FAQs & Troubleshooting
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258 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3What driver package format is supported by my Linux distribution?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I use voice mail on the same line as my Brother machine?
- 9Replace Ink
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11Can third party ink be used to refill the ink cartridges?
- 12Pre-Required Procedures (Linux)
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23When I print, the pages are smudged with ink. What should I do?
- 24Paper Jam
- 25The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 26Why doesn't the machine answer when receiving a call?
- 27Install PaperPort™ 12SE / 14SE onto Windows 10.
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Delete print jobs from the print queue.
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37Change the printer driver settings (Windows/macOS)
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39The printer status is Offline or Paused.
- 40Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44Where can I get FaceFilter Studio and what can I do with this application?
- 45Is my Brother machine compatible with Windows Vista?
- 46I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 47Which E-mail packages are compatible with ControlCenter3?
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)