FAQs & Troubleshooting
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319 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3One or more of my colors are not printing (blank). What can I do?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I print, the pages are smudged with ink. What should I do?
- 6Forward a fax to another fax machine when my machine has a mechanical problem.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 17Can I print from or scan to Android™ Smartphone?
- 18The printer status is Offline or Paused.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Paper Jam
- 21How do I load envelopes into my machine?
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28Why doesn't the machine answer when receiving a call?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Set up your Brother machine on a wireless network.
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36I am unable to change my Brother machine's Receive Mode.
- 37Send a fax
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39Scan and save a document in PDF format (Scan to File)
- 40Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 41I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 42The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Cannot print after a Windows 10 update (June 2020)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49"Offline" appears on the Status Monitor.
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.