FAQs & Troubleshooting
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317 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6Can I use voice mail on the same line as my Brother machine?
- 7The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 8How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 9The printer status is Offline or Paused.
- 10My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12Send a fax
- 13Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15How do I know which side up my photo paper should be in the tray?
- 16Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 17One or more of my colors are not printing (blank). What can I do?
- 18Paper Jam
- 19Replace Ink
- 20How do I load envelopes into my machine?
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22Scan from the Brother iPrint&Scan application using Windows Phone.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26I am unable to change my Brother machine's Receive Mode.
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28Why doesn't the machine answer when receiving a call?
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30Load paper in the paper tray
- 31Set up your Brother machine on a wireless network.
- 32Discover the MAC address of the Brother network card
- 33Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 34The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 38When I print, the pages are smudged with ink. What should I do?
- 39Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 41I updated the Web BRAdmin and cannot enable the logging function.
- 42Print the Network Configuration List
- 43Configure the Scan to Email Feature (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46ControlCenter3 displays a blank screen at startup (Windows)
- 47Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49I still receive the error message "Paper Jam" after I removed the jammed paper.
- 50Can I print from or scan to Android™ Smartphone?