FAQs & Troubleshooting
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245 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I know which side up my photo paper should be in the tray?
- 3How do I clear Machine Error 46?
- 4Why can't I print when an ink cartridge is empty?
- 5I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 6How to identify your Operating System (OS).
- 7Scan and save a document in PDF format (Scan to File)
- 8How do I load 10 x 15 Glossy paper into my machine?
- 9Can I use voice mail on the same line as my Brother machine?
- 10I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 11One or more of my colors are not printing (blank). What can I do?
- 12Where is the USB port on the machine?
- 13I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 17I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 21Change the printer driver settings (Windows/macOS)
- 22How many times will my Brother machine automatically redial a busy number?
- 23Can I print using only the black ink cartridge when the Color cartridges have run out?
- 24I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 25Scan a document from a Windows XP application
- 26When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 27How do I clear the message "PAPER JAM" from the display?
- 28How do I load paper?
- 29What driver package format is supported by my Linux distribution?
- 30Can I print from or scan to Android™ Smartphone?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Change the user interface of ControlCenter3
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 35How do I clear the message "MFC is Busy" or "Connect Failure"?
- 36I'm using Windows and the print speed is too slow. What can I do?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Print command (cupswrapper) (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43Locate files scanned with ControlCenter3 (For Windows)
- 44The edge of glossy paper is smudged.
- 45Configure a cover page for PC-FAX.
- 46How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.