FAQs & Troubleshooting
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247 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2How do I know which side up my photo paper should be in the tray?
- 3How do I load 10 x 15 Glossy paper into my machine?
- 4How do I load paper?
- 5I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 6Can I use voice mail on the same line as my Brother machine?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9ControlCenter3 displays a blank screen at startup (Windows)
- 10Locate files scanned with ControlCenter2 (For Macintosh)
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13What is Distinctive Ring and how do I program it?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Pre-Required Procedures (Linux)
- 16How to identify your Operating System (OS).
- 17I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 18Can third party ink be used to refill the ink cartridges?
- 19One or more of my colors are not printing (blank). What can I do?
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21When I print, the pages are smudged with ink. What should I do?
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 24Can I still receive faxes or calls when the machine is switched off?
- 25I'm using Macintosh. What is the PreScan option used for?
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Delete print jobs from the print queue.
- 29Change the printer driver settings (Windows/macOS)
- 30How many times will my Brother machine automatically redial a busy number?
- 31The printer status is Offline or Paused.
- 32How do I clear Machine Error 46?
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 35Can I print a report that will show all of my Speed Dial and Group numbers?
- 36Can I print using only the black ink cartridge when the Color cartridges have run out?
- 37I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 38Can I confirm that the FAX was sent correctly?
- 39I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42Print command (LPR) (Linux)
- 43I installed scan-key-tool, but it does not work. (Linux)
- 44Command List of brscan. (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48Scan and save a document in PDF format (Scan to File)
- 49When I print photos, the color quality is not good.
- 50When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?