FAQs & Troubleshooting
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274 Results
- 1How can I improve poor print quality?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8Why can't I print when an ink cartridge is empty?
- 9Can I print from or scan to Android™ Smartphone?
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15How do I print on an envelope?
- 16I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 17Delete print jobs from the print queue.
- 18The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 19The edge of glossy paper is smudged.
- 20Change the printer driver settings (Windows/macOS)
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 25When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 26Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 27What kind of Media Adapter can I use?
- 28I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31I'm using Macintosh. What is the PreScan option used for?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33What driver package format is supported by my Linux distribution?
- 34Scan using XSane or GIMP (Linux)
- 35Pre-Required Procedures (Linux)
- 36What is the Network Shared printing?
- 37"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 40One or more of my colors are not printing (blank). What can I do?
- 41When I print, the pages are smudged with ink. What should I do?
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 43Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 44I'm unable to access the memory (media) card in the media slot. What can I do?
- 45Cannot print after a Windows 10 update (June 2020)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50To install the printer driver easily using a tool. (Linux)