FAQs & Troubleshooting
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212 Results
- 1(Video) Load A5 long edge paper
- 2Replace Drum
- 3(Video) Load A5 short edge/A4/Letter paper
- 4Replace Toner
- 5Load paper in the paper tray
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7(Video) Unpack your Brother machine
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Scan from the Brother iPrint&Scan application using Windows Phone.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17(Video) Set up your Brother machine
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Jam Inside
- 20Jam Tray
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 24Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27Black lines down the page
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 29The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 30I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Cartridge Error
- 35What is Distinctive Ring and how do I program it?
- 36What is the BRAdmin Professional software used for?
- 37What is the recommended paper?
- 38Set up your Brother machine on a wireless network.
- 39Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 40The printer status is Offline or Paused.
- 41What is the "Station ID" and how do I set it?
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Change the printer driver settings (Windows/macOS)
- 46No Drum
- 47TONER ENDED
- 48No Toner
- 49The faxes I send are always received with a black vertical line down the page.
- 50Confirm that a FAX I sent was received correctly.