FAQs & Troubleshooting
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147 Results
- 1Drum End Soon
- 2Replace Drum
- 3Replace Toner
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Jam Tray
- 9I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 10The printer status is Offline or Paused.
- 11Document Jam
- 12I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 13Delete print jobs from the print queue.
- 14Cover is Open
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 17When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 18Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20What is the recommended paper?
- 21"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 24Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 25I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Can I print from or scan to Android™ Smartphone?
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29What is Toner Continue Mode?
- 30I cannot print from my computer via USB.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Out of Memory
- 33Scan a document using Brother iPrint&Scan. (macOS only)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35How to identify your Operating System (OS).
- 36Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 37Cartridge Error
- 38Scan and save a document in PDF format for Windows (Scan to File)
- 39Drum !
- 40Jam Inside
- 41Confirm that a FAX I sent was received correctly.
- 42Black lines down the page
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45Check the firmware version.
- 46Open the Control Panel (For Windows)
- 47What is the difference between the toner cartridge and the drum unit?
- 48Receive faxes on the computer for Windows (PC-FAX Receive)
- 49Clean the scanner to improve the copy or fax quality.
- 50Configure and use the Scan Key Tool (Linux)