FAQs & Troubleshooting
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115 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How do I reset Wi-Fi® setting?
- 3Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 4I cannot connect my machine to the wireless network.
- 5How to add a new stock from the Seagull driver
- 6How to load the Media
- 7The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 8(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 9How to adjust the cut position (For Windows)
- 10The label is skipped when printing.
- 11How to execute the printer configuration (Self-test) to debug
- 12The power indicator does not light.
- 13I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 14I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 15How to reset the printer settings by directly operating the printer
- 16The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 17How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 18BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 19How to get Bluetooth MAC Address with the CommTool (for Windows)
- 20Memory full error occurred.
- 21How to open the Devices and Printers window
- 22Where can I find the printer's network settings, such as IP address?
- 23How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 24When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 25How to set the Direct Thermal or Thermal Transfer Print Methods
- 26How to install the Windows driver via Wi-Fi®/ wired network
- 27My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 28How to install the Windows driver via Bluetooth®
- 29How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 30How to adjust the tear position in BarTender
- 31How to load the Ribbon
- 32How to update the firmware
- 33How to update firmware to all printers on the same subnet at the same time
- 34Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 35The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 36I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 37How do I clean / maintain my printer?
- 38Printing the printer configuration (Self-test)
- 39I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 40(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 42Printed barcodes cannot be read.
- 43The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 44What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 45How to clean the Platen Roller
- 46(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 47(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 48The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 49(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 50How to use the Numbering function (P-touch Editor 5.x for Windows)