FAQs & Troubleshooting
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115 Results
- 1How to connect the printer to your computer (for Windows)
- 2How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4How to install the Windows driver via Wi-Fi®/ wired network
- 5How to load the Ribbon
- 6Enable or disable Bluetooth Low Energy (BLE)
- 7The time on the printer is incorrect.
- 8Printing is not possible.
- 9How to set the Direct Thermal or Thermal Transfer Print Methods
- 10Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 11The label is skipped when printing.
- 12Printing the printer configuration (Self-test)
- 13How to change the printer code page
- 14How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 15How to load the Media
- 16How to update the firmware
- 17How do I reset Wi-Fi® setting?
- 18How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 19I cannot install the Windows driver.
- 20How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 21I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 22Where can I find the printer's network settings, such as IP address?
- 23The print quality is poor.
- 24The power indicator does not light.
- 25The label wraps around the platen roller when using the cutter.
- 26How to install the Windows driver via Bluetooth®
- 27How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 28How to update firmware to all printers on the same subnet at the same time
- 29How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 30The left or right side of the label is not printed correctly.
- 31The printing position of small label is incorrect.
- 32I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 33Using the CommTool (for Windows)
- 34How to get Bluetooth MAC Address with the CommTool (for Windows)
- 35How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 36Memory full error occurred.
- 37How to open the Devices and Printers window
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 40Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42How do I uninstall the printer driver?
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 45How to identify your Operating System (OS) for Windows or Mac
- 46How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 47How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49How to adjust the cut position (For Windows)
- 50The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.