FAQs & Troubleshooting
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115 Results
- 1How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 2How to connect the printer to your computer (for Windows)
- 3Enable or disable Bluetooth Low Energy (BLE)
- 4How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 5The time on the printer is incorrect.
- 6How to load the Ribbon
- 7Printing is not possible.
- 8How to set the Direct Thermal or Thermal Transfer Print Methods
- 9How to install the Windows driver via Wi-Fi®/ wired network
- 10Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 11The label is skipped when printing.
- 12Printing the printer configuration (Self-test)
- 13How to load the Media
- 14How to update the firmware
- 15How do I reset Wi-Fi® setting?
- 16How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 17I cannot install the Windows driver.
- 18How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 19I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 20Where can I find the printer's network settings, such as IP address?
- 21The power indicator does not light.
- 22The label wraps around the platen roller when using the cutter.
- 23How to install the Windows driver via Bluetooth®
- 24How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 25How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 26How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 27The left or right side of the label is not printed correctly.
- 28The printing position of small label is incorrect.
- 29I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 30Using the CommTool (for Windows)
- 31How to get Bluetooth MAC Address with the CommTool (for Windows)
- 32How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 33How to open the Devices and Printers window
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 36How do I uninstall the printer driver?
- 37Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 38The print quality is poor.
- 39How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 40How to adjust the cut position (For Windows)
- 41The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 42How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 43When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 44The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 45How to execute the printer configuration (Self-test) to debug
- 46How to change the printer code page
- 47How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 48How to update firmware to all printers on the same subnet at the same time
- 49The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 50(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)