FAQs & Troubleshooting
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99 Results
- 1How to configure your printer by web browser
- 2How to add a new stock from the Seagull driver
- 3How to load the Media
- 4The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 5How to load the Ribbon
- 6How to adjust the cut position (For Windows)
- 7The printing position of small label is incorrect.
- 8How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 9Using the CommTool (for Windows)
- 10How to update the firmware
- 11How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 12The label is skipped when printing.
- 13How to attach the External Roll Mount (Optional)
- 14The left or right side of the label is not printed correctly.
- 15How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 16Printing the printer configuration (Self-test)
- 17Printing is not possible.
- 18How to connect the printer to your computer (for Windows)
- 19The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 20How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 21I cannot install the Windows driver.
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23The power indicator does not light.
- 24The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 25How to skip the AUTO.BAS program only one time by directly operating the printer
- 26How to update firmware to all printers on the same subnet at the same time
- 27I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 28The time on the printer is incorrect.
- 29When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 30BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 31Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 32How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 33How to install Brother software on a computer not connected to the Internet
- 34How do I clean / maintain my printer?
- 35Memory full error occurred.
- 36How to reset the printer by directly operating the printer
- 37How to change the printer code page
- 38How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 39How to open the Devices and Printers window
- 40Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 41How to install the Windows driver via Wi-Fi®/ wired network
- 42How to change the speed and density in BarTender
- 43How to adjust the tear position in BarTender
- 44Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 45I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47How to identify your Operating System (OS) for Windows or Mac
- 48What is the Label List? (P-touch Editor 5.x for Windows)
- 49How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 50How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)