FAQs & Troubleshooting
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238 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2The power button does not light up.
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5How do I transfer label or slip templates?
- 6When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 7When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 8I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 9I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 10What Android™ mobile application can I use?
- 11When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 12How do I transfer label templates with P-touch Transfer Express?
- 13How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 14(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 16The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 17The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 18(Video) Small characters or thin lines are printed faintly.
- 19Installing the software
- 20How to identify the printer's firmware version
- 21Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 22(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 23I cannot install the printer driver.
- 24I cannot connect my printer to the wireless network with WPS when using WPA3.
- 25I cannot connect my printer to a Windows 11 computer via USB.
- 26Where can I find my Brother printer's serial number?
- 27What iOS mobile application can I use?
- 28Can I use the app with my iPad? (iPrint&Label)
- 29P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 30Can I create a label with time&date? (iPrint&Label)
- 31Can I change the barcode protocol inside the templates? (iPrint&Label)
- 32Using the Device Settings (for Windows)
- 33I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 34(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 35What are the cleaning sheets for? When do I use them?
- 36(Video) When printing solid red areas, the color may be uneven.
- 37I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 39I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 40Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 41I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows)
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43(Video) 2-color Printing is not possible.
- 44P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 45Using the Printer Setting Tool (for Mac)
- 46Using the Printer Setting Tool (for Windows)
- 47P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 48The power turns off automatically.
- 49I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 50The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)