FAQs & Troubleshooting
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197 Results
- 1The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 2I cannot print.
- 3I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 4When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 5Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6Installing the software
- 7Poor print quality when printing on narrow labels. (iPrint&Label)
- 8How do I transfer label or slip templates?
- 9What are the cleaning sheets for? When do I use them?
- 10I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 11What Android™ mobile application can I use?
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13How to identify your Operating System (OS) for Windows or Mac
- 14Some of the print options in OpenOffice do not work. (Linux®)
- 15Labels are jammed in the machine or are not ejected correctly after printing.
- 16I cannot install the printer driver.
- 17Using the Printer Setting Tool (for Mac)
- 18Where can I download Brother iPrint&Label? (iPrint&Label)
- 19How to uninstall the printer driver and software
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 22Printing is not possible. (USB connection)
- 23The power button does not light up.
- 24How do I install/change the label roll?
- 25I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows)
- 26How to identify the printer's firmware version
- 27If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 28The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 29How to delete the registry information and files related to the printer driver
- 30How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 31(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 32How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 33(Video) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 34I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 35How to install Brother software on a computer not connected to the Internet
- 36I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 37(Video) 2-color Printing is not possible.
- 382-color Printing is not possible.
- 39How to open the Devices and Printers window
- 40(Video) Small characters or thin lines are printed faintly.
- 41P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 42How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 43How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 44The printing has poor quality, white lines or streaks.
- 45The message "Cassette not installed" is displayed on the print monitor screen. What should I do?
- 46I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 47Where can I download the latest P-touch Editor for Mac?
- 48My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 49Print free-length labels with the set length (Linux®)
- 50Creating a label with OpenOffice (Linux®)