FAQs & Troubleshooting
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153 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 4I cannot install the printer driver.
- 5When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 6How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 7When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 8Where can I download the latest P-touch Editor for Mac?
- 9The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 10I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 11I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 12(Video) Small characters or thin lines are printed faintly.
- 13I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 14How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15A data transmission error appears on the computer when trying to print a label.
- 16How to uninstall the printer driver and software
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 19How do I install/change the label roll?
- 20Can I directly operate my printer from a self-developed application software and print a label?
- 21Uninstalling the printer drivers (Linux®)
- 22Where can I find my Brother printer's serial number?
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 25The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 26Labels are jammed in the machine or are not ejected correctly after printing.
- 27How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 28Print free-length labels with the set length (Linux®)
- 29What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 30Printing is not possible. (P-touch Editor 5.0 for Mac)
- 31When I print a long label or many labels continuously, printing suddenly stops.
- 32How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 33Printing is not possible. (P-touch Editor5.3 for Mac)
- 34I cannot print.
- 35How to open the Devices and Printers window
- 36Small characters or thin lines are printed faintly.
- 37Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 38"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 39I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 40Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 41The print is horizontally compressed and not shaped correctly.
- 42How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 43Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 44Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 45I connected multiple printers of the same model to one computer but can only print from one of them.
- 46Why is the Status LED on the machine ORANGE?
- 47The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 48How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 49My printer will not print from the P-touch Address Book software.
- 50I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)